Organizational behavior (often abbreviated OB) is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness. These services deal with manpower planning as well as improving their performance through studying problems encountered by employees.

Understanding of organizational behavior phenomena often requires understanding causes and consequences of work behavior which as shown bellow are very complex:

The process involves analyzing the problem and then seeking the proper solution by adequate HR training to overcome the employee problems and enhancing his/her performance.